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Banner Health: Readiness and Strategic Plan

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Prepare a 1,000-1,250 word paper that presents your assessment and proposes a strategic plan to ensure readiness. Include the following:


Banner Health: Readiness and Strategic Plan

Banner Health

Banner Health (BH) is a non-profit health organization domiciled in Phoenix, Arizona. BH operates as a health system with 30 hospitals and other specialized healthcare facilities in six states. The organization was created in 1999 from a merger between the Lutheran and Samaritan Health Systems. BH is the most extensive health system in Arizona and among the largest health systems in the USA, employing over 50 000 individuals. It also the leading non-profit healthcare provider in the USA. Since 2001, BH has been operating in six states, including Phoenix, North and South Dakota, Minnesota, Kansas, New Mexico, and Iowa.

The organization strives to meet all its consumers’ health and medical needs at all stages of life. BH primarily offers services in emergency health, primary care, hospice, long-term care, hospital care, home care, outpatient services, laboratory services, rehabilitation, and pharmacies. Besides, BH provides an insurance plan known as University Care Advantage and Arizona Health Care Cost Containment System known as Banner University Family Care. Given the extensive coverage of BH, it is imperative to assess the organization’s readiness to meet the health care needs of citizens in the next decade and propose a strategic plan to enhance the readiness.

Banner Heath’s Overall Readiness

The organization’s readiness to provide healthcare services to its customers is exemplified by its leadership position, diversity and inclusion, partnership, research, and innovation. Banner Health recognizes the invaluable impact of strong leadership in achieving its mission of easing healthcare and bettering the lives of its customers. The organization believes that strong leaders have practical engagement ability, are enthusiastic, and unequivocally involved in delivering its promise of medical excellence (BH, n.d-b). Furthermore, BH also recognizes diversity in its customers and team members. In this essence, the organization strives to foster inclusivity by creating a healthy and accommodating environment where everyone feels safe and secure (BH, n.d-c). Therefore, BH can further its goals.

BH collaborates with the community through a Social Television Network highlighting diversity and inclusion initiatives in Arizona (BH, n.d-d). Besides, BH’s strategic partnerships aim to raise awareness in the community and help tackle health disparities. BH has partnered with other institutions, including Anderson Cancer Centre, and consequently built another in Gilbert, Arizona. BH is also involved in extensive education, talent acquisition, innovation, and research initiatives to focus and serve its customers better (BH, n.d-e).

Strategic Plan for Banner Health

A workable strategic plan for BH for network growth, staffing, resource management, and patient satisfaction is as follows:

Network Growth

  1. Sustain an aggressive strategic goal for expansion of the practice’s telemedicine services
  2. Establish additional strategic partnerships.
  3. Strengthen existing partnerships through effective participation and decision-making.
  4. Construct additional, comprehensive health centers in other states.

Nurse Staffing

  1. Increase safe staffing levels.
  2. Involve nurses in making hiring decisions for specific teams.
  3. Continue offering a wide range of career and growth opportunities, including in-service training, workshops, and education scholarships.
  4. Recognize peers who do a great job through rewards and motivation incentives.
  5. Strive to offer competitive remuneration for nursing staff.

Resource management

  1. Sustain team member resource groups
  2. Sustain Total Quality Improvement and Continuous Quality Improvement initiatives within BH networks.
  3. Establish and sustain a skilled communication culture for effective interprofessional dialogue.
  4. Establish, encourage, and collaborate with others healthcare partners for more education, research, and innovation of novel healthcare intervention techniques and technologies.

To enhance patient satisfaction, BH should enact the following actions:

  1. Individualize patient’s plan of care using its professional practice model, integrating the model into daily practice.
  2. Provide opportunities for medical personnel to increase their clinical knowledge.
  3. Encourage medical personnel to use evidence-based nursing practice and contribute to decision-making proactively.
  4. Encourage accountability from nurses’ clinical practice.
  5. Ensure the patient and family voice is heard in care decisions (patient- and family-centered approach)

Current or Potential Issues Within the Organizational Culture

Implementation of the proposed improvement plans would be affected by the organization’s vertical management approach. The organization’s belief in strong leadership in its healthcare mandate can affect the implementation of proposed plans. This is because the leadership culture excludes most staff, including leaders at the bottom level of leadership, from decision-making concerning significant organizational changes. According to West (2016), an organization with a centralized structure has an inflexible operation model because top leaders make the final decision agreed upon by several management levels. In this case, the strategic plan would take long before it is approved.

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Banner health: readiness and strategic plan
Banner Health: Readiness and Strategic Plan

Theoretical Support

The strategic plan would necessitate the use of a performance prism model. Performance prism is a management system that constitutes five management angles, including stakeholder satisfaction and contribution, capabilities, strategies, and processes (Nuryadin et al., 2019). The five perspectives make this model the most important for the implementation of the proposed strategic plan.

The stakeholder satisfaction facet recognizes the importance of stakeholders in the organization. This facet allows an organization to identify how the strategic plan will meet the needs of stakeholders (Nuryadin et al., 2019). The second facet – stakeholder contribution allows an organization to identify the role of stakeholders and establish performance measures for the stakeholder’s roles. The third performance prism facet – strategies refer to the mechanism with which an organizational goal is achieved (Nuryadin et al., 2019). The strategy facet ensures that the stakeholder needs are met through consistent performance appraisal.

The processes facet allows an organization to assess whether it has the right business processes to support strategic development (Nuryadin et al., 2019). Lastly, the capability facet allows an organization to identify if its employees, practices, technologies, and infrastructure would enable its processes (Nuryadin et al., 2019). Suitable organizational capacities are crucial for supporting the implementation of the strategic plan.


BH is a thriving non-profit health organization in the USA. The organization recognizes strong leadership, diversity and inclusion, community collaboration, external partnership, and innovation to provide quality and cost-effective care to its consumers. A sustainable strategic plan and implementation mechanism through the performance prism model is identified herein. The proposed strategic plan will enhance and sustain healthcare delivery in the BH network despite the vertical management structure.


Banner Health. (n.d.-a). Health Professional: Nurses. Retrieved 4 May, from https://www.bannerhealth.com/health-professionals/for-nurses

Banner Health. (n.d-b). Leadership. Retrieved 4 May, from https://www.bannerhealth.com/about/leadership

Banner Health. (n.d-c). Leadership Commitment. Retrieved 4 May, from https://www.bannerhealth.com/about/diversity-inclusion/leadership-commitment

Banner Health. (n.d-d). Strategic-partnerships. Retrieved 4 May, from https://www.bannerhealth.com/about/diversity-inclusion/strategic-partnerships

Banner Health. (n.d-e). Innovation. Retrieved 4 May, from https://www.bannerhealth.com/about/innovation

Cheney, C. (2016). Strategic planning initiatives for healthcare systems. Retrieved 4 May, from https://www.healthleadersmedia.com/finance/strategic-planning-initiatives-healthcare-systems

Nuryadin, R., Mughni, A., Purba, H. H., & Yuliani, E. N. S. (2019, April). Analysis of hospital performance measurement using performance prism method. In IOP Conference Series: Materials Science and Engineering (Vol. 508, No. 1, p. 012103). IOP Publishing. https://doi.10.1088/1757-899X/508/1/012103  


Research a health care organization or network that spans several states with in the United States (United Healthcare, Vanguard, Banner Health, etc.). Assess the readiness of the health care organization or network you chose in regard to meeting the health care needs of citizens in the next decade.

Prepare a 1,000-1,250 word paper that presents your assessment and proposes a strategic plan to ensure readiness. Include the following:

  1. Describe the health care organization or network.
  2. Describe the organization\’s overall readiness based on your findings.
  3. Prepare a strategic plan to address issues pertaining to network growth, nurse staffing, resource management, and patient satisfaction.
  4. Identify any current or potential issues within the organizational culture and discuss how these issues may affect aspects of the strategic plan.
  5. Propose a theory or model that could be used to support implementation of the strategic plan for this organization. Explain why this theory or model is best.

Prepare this assignment according to the guidelines found in the APA Style Guide,

Related FAQs

1. What is Banner Health’s vision?

Banner Health’s vision: “We will be a national leader recognized for clinical excellence and innovation, preferred for a highly coordinated patient experience, and distinguished by the quality of our people .” Learn more about the following innovative programs at Banner Health

2. How to assess the readiness of the health care organization?

Assess the readiness of the health care organization or network you chose in regard to meeting the health care needs of citizens in the next decade. Prepare a 1,000-1,250 word paper that presents your assessment and proposes a strategic plan to ensure readiness. Include the following: 1-Describe the health care organization or network.

3. Why is organizational readiness for change important in healthcare?

Organizational readiness for change is an important factor in healthcare. According to Storkholm, et al. (2019), an organization’s readiness for change can have a great impact on how organizations adapt to change and the kind of initiatives they undertake to facilitate change.

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